FAQ

Shopping Information

When will I receive my license key?

Delivery is usually instant. Our automated system sends the license key to your email inbox immediately after payment is confirmed. In rare cases (like manual security checks), it may take up to 2 hours.

I didn’t receive my license email—what should I do?

First, please check your Spam or Junk folder. If you still don’t see it after 15 minutes, log in to your account dashboard on Softdrive to view your key there, or contact our support team at support@softdrive.net.

Are these licenses genuine?

Yes. We act as a verified reseller for genuine software distributors. All keys are valid for Perpetual use (unless stated as a subscription) and support official updates from the manufacturer.

Can I use the same license on multiple computers?

It depends on the specific product. Most “Retail” keys are for 1 PC only. If you need a multi-device license (e.g., for Office 365 Home or Antivirus), please check the product description before purchasing.

Payment Information

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) via our secure encrypted payment gateway. We also support PayPal for added buyer protection.

Is my payment information secure?

Absolutely. We use SSL encryption for all transactions. We do not store your credit card details on our servers; they are processed directly by Stripe or PayPal, which are the global standards for payment security.

Why was my payment declined?

This often happens if your bank blocks an international transaction or if the billing address doesn’t match the card. Please try using PayPal as an alternative, or contact your bank to authorize the purchase.

Can I use a coupon code?

Yes! If you have a valid discount code, you can enter it at the checkout page before payment. Please note that some sale items may already be discounted and might not accept additional coupons.

Order Returns

Where do I download the software?

We provide the official download link directly in the email along with your license key. We always recommend downloading directly from the manufacturer (e.g., Microsoft, Norton) to ensure you have the latest, virus-free version.

My key isn't working—what should I do?

Don’t panic! 99% of errors are due to typing mistakes or installing the wrong version (e.g., trying to activate Windows 10 Home with a Pro key). Please double-check the version installed on your PC. If it still fails, take a screenshot of the error and email us.

Do I need to uninstall old versions first?

Yes. We strongly recommend completely uninstalling any previous versions of Office or Antivirus software and restarting your computer before installing the new one to avoid conflicts.

What is your Return Policy for digital items?

Since license keys are digital goods, we can only offer a refund if the key is proven to be invalid or defective. We cannot refund “change of mind” purchases once the key has been viewed or delivered. Please read our full Refund Policy for details.